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, our goal is to create truly memorable guest experiences through an operating culture of warmth, caring, passion and excellence – executed by the best and brightest of the industry. Our executive team represents a collection of industry veterans with diverse backgrounds who have managed luxury hotels and resorts, convention center hotels, boutique hotels, conference centers, and select-service hotels. We raise our guest’s level of expectation well beyond what they have come to expect. Sadly, typical ‘mainstream’ management breeds complacent or rude staff–– a caustic environment where negative responses and poor attitudes are expected, and in many cases; accepted by the guest.
Not here. Human Resource Management is critical to success, and it is one of the foundations of our Executive team’s accomplishments and culture. We understand that too many people in the workplace undervalue what they are and overvalue what they are not. We change those assumptions. Every single team member is treated with dignity, respect and equal opportunity.
Not here. Human Resource Management is critical to success, and it is one of the foundations of our Executive team’s accomplishments and culture. We understand that too many people in the workplace undervalue what they are and overvalue what they are not. We change those assumptions. Every single team member is treated with dignity, respect and equal opportunity.
As a group, we understand the two key fundamentals of hospitality. Our relationships with our guests are ‘emotional’ and our guests should feel better about whom they are when they leave, prior to how they felt on arrival.
As a group, we understand the two key fundamentals of hospitality. Our relationships with our guests are ‘emotional’ and our guests should feel better about whom they are after they leave than how they felt on arrival. All service interactions whether they are good or bad create emotional reactions. Our relationship with our staff is therefore cultural, and we believe that great employees are an asset, not an expense line, on the P&L statement. How staff behaves determines the culture of our business. By focusing on, and caring for your staff, you can demand more from them on the basis that everybody wins.
It is a fact of life; if you refuse to accept anything but the best, you very often get it! We look only for self-motivated and energetic team members with strong personality traits such as enthusiasm, passion, energy, attitude, integrity and strong communication skills—not simply skill sets or experience which in turn means that our teams take ownership and think in the best interests of their guests. Success requires passionate people, and passion demands enthusiasm. Loyal team members create loyal guests, and loyal guests lead to superior returns on investments. While asset quality, property maintenance, and price/value offerings are very important in determining guest satisfaction, exemplary service and the human touch bring guests back time and time again.
“Yes” is always the answer – now what was the question?
It is a fact of life; if you refuse to accept anything but the best, you very often get it! We look only for self-motivated and energetic team members with strong personality traits such as enthusiasm, passion, energy, attitude, integrity and strong communication skills—not simply skill sets or experience which in turn means that our teams take ownership and think in the best interests of their guests. Success requires passionate people, and passion demands enthusiasm. Loyal team members create loyal guests, and loyal guests lead to superior returns on investments. While asset quality, property maintenance, and price/value offerings are very important in determining guest satisfaction, exemplary service and the human touch bring guests back time and time again.
“Yes” is always the answer – now what was the question?
